Frequently Asked Questions

General Information

We are always happy to welcome you, but we are very careful with our in-house guest’s privacy, and thus we do not want people arriving unexpectedly during their stay. We kindly ask that you contact us to find out if it is possible to visit the domaine, before trying so.

Yes, we strongly advise renting a car while you stay at the domaine. Due to the property’s remote location, it is the best way to get there and to move around, to explore the country side or to do grocery shopping etc. Taxi service and public transport are limited. Off course if you intend to spent your time at the domaine during your stay, we offer a pick up service from the airport or the train station.

We offer complimentary parking on the premises.

The studios can accommodate a maximum of 2 adults. A crib/baby bed is available for free for children up to 3 years. The suite is equipped with a pull-out bed.
We welcome all babies and children, although we would like to remind you that the domaine is shared with other guests.
The swimming pool has no protective barrier or surveillance. Please be aware that it is the guest’s responsibility to ensure the safety of those who do not know how to swim, especially children.

We can arrange a babysitter, please let us know in advance.

None of the rooms were originally designed to accommodate guests with any kind of disability. The property has been build on a variety of levels with terraces and stairs, the gardens and the access to the meadows have slight slopes, all this makes it very challenging for guests with physical disabilities.

All meals are guest’s responsibility. Please let us know if you wish to have someone cooking for you during your stay, so we can arrange for a “chef a domicile” for you.

There is a fully functional, well-equipped communal kitchen available for the two studios.
The suite has its own well-equipped kitchen.

Unlike traditional B&B’s, we only provide a hearty breakfast, with organic produce from local farms, the first morning after your arrival for a great start into the holidays. Please inform us in advance if you have any food restriction or allergies, so we can adjust the breakfast to your needs.

The two studios are equipped with a kitchenette, which provides all amenities to prepare a breakfast. The apartment has its own kitchen. This way every guest can relate to its specific food desires and/or restrictions.
There is also a well-equipped communal kitchen to prepare more complex breakfast requests.

At Domaine Aari Ona we value time spent together. That is why we decided not to install televisions in the accommodations and encourage guests to spend more time exploring the domaine and its surroundings.

We do not accept animals in any of our accommodations, except guide-dogs. There will be a charge of € 15 per night for bowl & bed to make them feel at home.

The saltwater pool is not heated. Yes, the pool is equipped with umbrellas and loungers for your comfort and sun protection.

The usage of the rooms and suites is limited to the number of guests specified in the booking conditions, other people from the outside are not allowed on the property. If a guest, during their stay, would like to invite anyone from outside, please ask us first about the possibility to discuss all further details and avoid any disappointment or miscommunication.
Any kind of party is not allowed as the property is shared with other guests.

Smoking is only permitted outside the buildings, with an exclusive use of an ashtray.

Day trips can be organized at an extra cost, but we suggest doing so well in advance. Please let us know if you wish to go somewhere, and we will do our best to arrange it subject to availability.

Extra services may be charged, but you will be informed of this beforehand. Please confirm with us the possibilities and prices.

Domaine Aari Ona does not provide laundry service.

Reservations & Cancellations

Bookings are made exclusively online, so you just must follow the steps shown on our website.

Yes, there is. You can find our booking policy here. To make reservations any shorter than our booking requirements, please send you request to booking@domaineaariona.com and we will check if it is possible.

Every situation is treated individually, and of course we want to accommodate your needs when possible.
The experience we aim to provide for our guests is more than just a place to sleep, we want our guests to bond with the environment of the domaine and we believe that the minimum stay policy is suited to this.
Please contact us through booking@domaineaariona.com to confirm availability.

There is no required damage deposit, but it is the guest’s responsibility to make sure everything is in the exact same condition as when they arrived.

The full payment is made only at the time of booking. We want to avoid payment procedures during your stay.

We use Stripe as our payment gateway. Stripe is certified at the highest industry standards and has obtained regulatory licenses around the world. You can find more information on the booking form.

No. Once the invoice is issued it is not possible to change the details, please make sure you provide the right information before the payment is made because the invoices are generated automatically.

To check our Cancellation and Refund Policy, click here.

Check In & Check Out

We will be there to welcome you and to introduce you to the domaine. We will show you around, let you know the domaine’s routines and will help you with everything you may need to make most of your stay with us. For this reason, and since we don’t have a 24-hour reception, it is important for us to know what time you will arrive, so please inform us in advance to ensure we will be there.

Check-in is from 3pm/15h until 8pm/20h – Check-out is at 11am/11h.
Early check-ins and late check-outs are subject to availability. Please contact us to confirm this.

You are welcome to arrive earlier before check-in time or still go for a walk after check-out time and leave your bags at the office – we will safely keep them until you return, whilst you head out to explore.

We do not have a traditional 24-hour reception. Our office is reachable by phone from 9am/9h to 7pm/19h.

All contacts are available on our website. If the phone line is not available due to out of office hours, for example, feel free to leave us an e-mail with the designated e-mail addresses on the website. We do not have a 24-hour reception; thus, it may take us a little while to answer you, but we will get back to you as soon as possible.